Why Records Management?

Recent events are changing the corporate e-discovery climate, causing some business leaders to question the effectiveness of an ad-hoc, “on-the-fly” approach. As high profile cases, including Qualcomm (“Qualcomm and Attorneys Sanctioned for ‘Monumental’ E-Discovery Violations,” Findlaw, 2008 ) and Morgan Stanley (“Morgan Stanley to Pay Millions for E-Mail Mismanagement,” E-Discovery Law, September 2007), have highlighted, waiting until the subpoena arrives and assuming that IT can quickly and easily make the requested materials available--and have the ability to preserve them--is an increasingly tricky bet.

IT analysts, such as Gartner, have long advocated the cost and risk savings available by taking a proactive approach to e-discovery and using an archive with solid records management policies. However, despite numerous cost justification case studies, the adoption rate of this technology has been relatively slow. But this might change in short order, as recent e-mail and IT-related fiascos, including Bear Stearns (“Two former Bear Stearns hedge fund managers indicted,” Los Angeles Times, June 20, 2008) and the White House (“Where Are the White House E-Mails?” Time, Jan. 23, 2008), have left corporations scrambling. It seems that nothing speeds corporate action faster than legal challenges with major cost and negative publicity implications.

Will the “summer of shame” (sub-prime fallout and the continued government e-mail scandal) finally turn the procrastinators into proactive managers of electronic records? Or will we continue to see corporations wait for the inevitable subpoena to happen before taking action and pay the price? Only time will tell, but one fact is clear: In today’s corporate climate, electronic records management solutions have never been more in demand.